Elements and Performance Criteria
- Follow data processing procedures.
- Source and report product and service data using features of business technology and systems.
- Store, retrieve and relay data according to business technology and information management systems.
- Process product and service data according to organisational policies and procedures for confidentiality, security and systems access.
- Monitor customer sales.
- Monitor product mix for each customer and identify potential add-on sales.
- Access and interpret customer sales figures and identify success of current sales and supply targets.
- Obtain and enter information affecting future forecasts into database in an accurate and timely manner.
- Use organisational technologies to gather data from the field to expedite sales and provide real time feedback to customers.
- Maintain product database.
- Maintain accurate and current details of products and services in product database.
- Collect and correctly process latest data.
- Follow security procedures for access to database.
- Build and maintain data records.
- Identify and resolve data discrepancies and refer complex issues to relevant personnel.
- Collect product or service information for reporting purposes, using appropriate technology.
- Generate accurate and complete reports in line with business requirements.
- Determine customer needs from data.